Fraud Prevention & Revenue Maximization

Advanced Payment Program, real-time call validation and billing approval, direct billing on traditionally non-billable CLEC calls. State of the art customizable fraud controls and 3 way call detection.

Reliability

Telmate does not require more than minimal installation of equipment at the correctional facility. Our call processing servers are located at multiple secured network operation centers, and each new call is distributed across multiple servers reducing the probability of facility wide failure to nearly zero.

Ease of Use and Accessibility

Telmate is a secured web application that allows users (administrator, investigators or court room officials) to access all features of the system from any computer that has internet access, including live monitoring or playback of recorded calls.

Security

Telmate’s tiered security ensures that users only have access to the information required to perform their duties. Telmate uses multiple security protocols to provide unmatched security. Moreover, call processing services are located at carrier’s secured facilities guaranteeing no unauthorized access.

Scalability

Telmate was designed to meet the needs of correctional facilities of any size: from 1,000 phones to as few as 4. Moreover, the system is designed to handle thousands of simultaneous calls.

Accessibility

Telmate was uniquely designed to allow an administrator to manage multiple facilities from any computer with internet access. Additionally, Telmate can connect an investigator to a call before connecting the inmate with the called recipient. Telmate does this silently without the inmate’s knowledge.